Contact Us | FAQ

Shipping Policy

PRODUCT DESCRIPTION AND AVAILABILITY

ATW aims to describe and display its products accurately online. However, to the fullest extent permissible by law, Geardo is not liable for inaccurate or out-of-date product descriptions. Please note that the actual colours of products will depend on your computer monitor. Geardo gives no guarantee to you of the availability of any particular item advertised on the website and will not be liable to you if any product is out of stock or discontinued at any time.

PRICING

Product prices on AU Warehouse are quoted in Australian dollars and include GST , All HK Warehouse Products are without GST and quoted in multiple currencies as listed on the website. HK Warehouse Products maybe liable for Customs Duties (depending on the country). The quoted price may change expressly from time to time.

ORDERS

No contractual relationship for the supply of a product exists between you and Geardo until the you have fully paid for the order and Geardo has notified you that the order has been accepted by providing an invoice. Orders may not be altered or cancelled without the written consent of Geardo. If Geardo agrees to alter or cancel the order, you must pay any costs and expenses incurred by Geardo in connection with the alteration or cancellation. Geardo reserves the right to accept or decline your order at any time and for any reason, or to require you to provide additional information or verification associated with the order.

DELIVERY

For shipping on Australia Warehouse Products Delivered BY Aust Post Standard, Express and Courier Post Service. For HK Warehouse Products we are using ePacket, eParcel, HK Post,Tureky Post Priority Post by China Mail, DHL Express and DPex Express. You will be responsible for the cost of shipping and/or handling and should be aware that where relevant, you will be liable and responsible for any import requirements or restrictions, licences, duties, taxes and/or government charges that may apply.

Delivery times on the website are indicative only. As the delivery is done by an external party, Geardo cannot be held responsible for any failure to observe those delivery times. It is therefore understood and agreed that you will not entitled to withdraw or modify the commitment made for any reason, including without limitation, for any delay in delivery. If however delivery has not been effected after 20 days from the indicate delivery date the customer may treat the failure to deliver as a terminating event and may elect in writing to terminate the contract and will receive a full refund. This excludes deliver charges and applies to the price of the product/s only. Shipping cut off time for same day dispatch is 4:30Pm Monday to Friday. We will try our best to dispatch on the same day for any orders that are placed after our shipping cut off time.

RETURNS

The incorrect or damaged product must be returned within 7 days from the receipt of goods. Contact Geardo by email at info@geardo.com.au (24/7 availability) or on Tel: (03) 9532 5391 during office hours, Monday to Friday 9am – 5:30pm You will be asked to complete a Returns Authorization Form, with the online receipt, invoice, and damaged product attached.